A Royal Suite

In September of 2014 I purchased Lazy boy furniture from A Royal Suite. The salesman told me the furniture would be delivered between 12 to 14 weeks. We wanted the new furniture before Christmas. We paid the full amount and was told to call in 12 weeks to see how things were going. We called at the end of November and was told it would be a couple of more weeks. We still believed the furniture would be there before Christmas. Around the middle of December we started to get worried and called. They finally told us there was a problem with the fabric we chose. They then said there would be a delay. We continued to wait and the furniture did not make it before Christmas. We started to call weekly in January and was always told there was a delay. In February I went to the store and asked for a refund. The salesman kept trying to give us a discount, first free delivery, then $300 off, then $500, then $1500 off. Going on 6 months for delivery I wasn't willing to wait any longer and just wanted my money back. I went to the store and the salesman submitted a request for a refund and told me to come back in three days. I returned and was told there was no one at the business who could write a check and to come back another day. I told them to give me a check and they gave me an unsigned check. I told them I would wait for someone to come and sign the check and stood at the front door. Victor came to the front door and started to video tape me as I stood at the door. I saw a customer starting to walk in the business and I told her how long I had to wait for my furniture and the fact that the ownership would not give me a refund. She just walked away. The owner came running out and told me I could not talk to the customers, he then told me was calling the police. I told him I would wait. He then said he would sign the check. He did call the Sheriff's Department. I waited in the front. The Deputies did arrive and I told them why I was so unhappy. The Deputy went in and spoke to the owner, the owner told the Deputy that the check was good. I went directly to the bank and the teller said there was not enough funds to cover the check. I went back to A Royal Suite and told them the check was not good. They said they did not think I was going to cash the check.??? They then told me they could give me a different check which was good, that I could cash. They gave me a different check from a different bank. I though it was odd the had different accounts with separate monies. I went to the new bank and cashed the check.

If A Royal Suite would like to refute anything I have reported above, I did record my dealings with them and they did video tape me form the door. Be very wary of A Royal Suite owner and Customer Service. I have never been screwed over enough to comment on the internet until now. Buyer Beware...

I went to A Royal Suite about a month ago to order new furniture and was greeted by a friendly salesman named Amir. He offered his assistance right away, but was in no way pushy. He was patient when asked questions and also extremely helpful, knowledgable, and honest. I needed to make some changes to my order on different occasions and he never seemed bothered or inconvenienced. I am expecting my furniture within the next week or so and hope that the delivery and set process is just as great an experience.

I was really surprised when I walked in this place. The people were super helpful and seemed like they really cared about getting me the best package for my money. I left my first session with a lot of color and a good feeling that I got a great deal. I would definately recommend place. The girl was really nice at this place, unlike some experience's I've had at other salons in the area.