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University Electric Home Appliance Center

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Business Details

Hours:

Regular Hours

Extra Phones:

Phone: (408) 496-0513

TollFree: (800) 681-0508

TollFree: (800) 675-7569

Brands:
dacor, miele, refrigerators, thermador
Payment method:
all major credit cards
Categories:
Major Appliances, Small Appliance Repair, Dishwasher Repair & Service, Washers & Dryers-Dealers, Small Appliances, Electricians, Vacuum Cleaners-Household-Dealers, Electric Contractors-Commercial & Industrial, Dishwashing Machines Household Dealers, Major Appliance Refinishing & Repair

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08/27/2010
My business will always be with University

Another kitchen, another great experience. Even when by Miele dishwasher arrived in a perfect box but had a dent on the door they rushed a panel out to me and put it on the same day so I wouldn't have to deal with a service call. This is my third kitchen in 35 years and my kids even shop here now. Great Family business and great customer service as always.

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05/06/2009
Terrible service, no appliance arrived

We have been a longtime customer of University Electric, occasionally buying quantities of appliances in a single order. IE, 10 refrigerators at a time. In the past, we have had to call them to find out if an item had arrived at the store, only to learn that it had been sitting there for some number of days. Our most recent experience was a disaster. We were quoted a price on a new refridgerator, and a somewhat pricy... view more

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01/27/2009
Awesome personal service

I had been shopping for a kitchen appliance package and was referred to Standards by a friend. I went there and was PUSHED into Kitchenaid brand appliances even against my wishes. The salesman was pushy and would not answer any questions, it was all about price. My contractor referred me to University Electric so I went there on a Saturday and was pleased to see that they had the appliances I was asking for from S... view more

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12/10/2008
University Electric Rocks!

Don't bother with other appliance stores. Go straight to University Electric. We just did a new kitchen project and I did my due diligence and researched all my appliances and vendors in the area and online. After deciding on buying locally, I visited several showrooms and was very annoyed at the heavy pressure to buy and the lack of product knowledge by the staff. Some sales people just made things up as they we... view more

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10/21/2008
Great customer service

My wife and I went to University Electric on the recommendation of our contractor and a friend. It was busy but we did not have to wait long. The salesperson who waited on us took his time to explain the features of the appliances we wanted to buy. We spent about an hour or so and he gave us a quote. I was amazed that throughout the sales presentation we were not pressured to buy, this has been our experience wit... view more

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08/18/2008
Extremely Rude Service

Extremely rude service! Do not bother with this business. I went to their store today to buy $7000 worth of appliances and the sales rep was so rude I decided not to buy from them even through their prices were lower than other stores. I ask the salesman's if I found a cheaper price would they match it if I bought it all today. He rudely claimed I won't find it cheaper and they don't price match guarantee. I had enou... view more

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03/10/2008
Don't expect a lot of customer service for what you pay for...

We found this place through research online. The showroom isn't too bad, and there is a variety of items available to look at. The sales force was engaged, but only after you got one to talk to you (it was busy on Saturday). The refrigerator we bought was the floor model, but it was more or less brand new (no observable scratches on the face of the door, pristine interior). Of course, the price ""was right"". Th... view more

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02/20/2008
Bad Merchandise

They have a big selection, but their sales staff is not in a hurry to sell anything. I did not enjoy the experience when I purchased a Viking Professional 1 year ago. Even bigger mistake, I did not purchase an extended warranty. My oven went out completely after just using the convection for the 4th time in a little over a year. Are there really that many lemons out there or is it just sub-standard products? I b... view more

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University Electric Home Appliance Center

1500 Martin AveSanta ClaraCA 95050

(408) 496-0500

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University Electric Home Appliance Center

1500 Martin AveSanta ClaraCA 95050

(408) 496-0500

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