COMPLETE DISREGARD FOR CUSTOMER SERVICE (1)
DO NOT GO HERE!!! Why eat here, when there are much better options out there?
First off, to preface this review, you should know that I am a Thai food connoisseur. I have read about plenty about Thai cooking and as a consultant, I travel a lot, always eating out on my company?s dime. As a result, I have reviewed all the Thai restaurants in some cities.
Thai Chili?s food was bland in my opinion, BUT THAT WAS NOT THE WORST THING ABOUT THIS PLACE. Read below, as I talk about the service. While the flavors were in decent proportion, and if you were to compare it something that is meant to have delicate flavors ? then it was delicious. However, Thai food is about sharp contrast in flavors. On a scale of 1 to 10, I ordered 13 as I expected that it may not be spicy enough. Nonetheless, it was still too mild and I needed to add raw Thai chili on top (which I later was charged 2.50 for). Despite my emphasis in my request for intensity, they failed to deliver.
Though the food was not certainly not the worst, and still fairly flavorful and balanced, the SERVICE was simply UNACCEPTABLE. The waitress forgot who ordered what, but worst yet, we went in a group and at the end she refused to split the check. Typically at most restaurants, if you want to split the check into 2 or even 4, some reasonable amount, it is not an issue ? that is just good customer service. The manager came out and said we can?t do that ? I was like why? The restaurant had very few patrons so clearly there was time. He said he can put amounts on different credit cards, but if I and my wife wanted to pay just for our order, we couldn?t. I asked, we ordered 2 dishes, 7.95 each, why can?t we get a receipt that shows that and pay it. He said you can?t. I am like, if we came in separately, you would allow this ? but just because we sat near each other you are not?
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