I lived in Santa Clara from Feb. 26, 1999 until Nov. 9, 2009. When I moved I visited the city utilities office (Finance Department) to pay my bill (garbage pickup and electric) and to ask for a letter of credit to the public utility company servicing the city to which I was moving.
I was told there would be no problem obtaining a letter of credit since I had spotless payment services during the nearly 11 years I had lived in Santa Clara. The Finance Department clerk even spoke with the public utilities office where I was moving to obtain my new account number.
At that point the Finance Department, Santa Clara dumped the request and did not send the letter of credit. My first utility bill at my new home included a $600 deposit charge since no letter of credit had been sent.
I wrote the Santa Clara city manager and requested the promised letter of credit be sent to the public utility office where I now live and a letter of appology and explaination be sent to me. Instead, Rod Mier, Municipal Services Division, Finance Department, City of Santa Clara, sent a single letter, showing only the past 12 months record, to me, but addressed the the public utilities office where I now live. I will now need to forward this letter on to the Grays Harbor PUD. The letter of appology and explaination to me I have not received.
I would recommend that if you have any dealings with the Santa Clara City Hall and need something in writing, get that letter in your hands. I do not see any ethical response from the Santa Clara City Hall.