07/25/2009Provided by Citysearch -
Early Saturday morning, I arrived in Palo Alto to assess a ""tenants-evicted"" property, which was much, much worse than I had hoped. The most urgent problem was a root-clogged cleanout pouring sewage across the walkway and front yard. I called, and 30 minutes later the Cavalry arrived in the form of Jesse in Truck 9! I expected Jesse to be competent, which he certainly was, but did not expect him to be charming, articulate, empathetic, explain what he was doing every step of the way to a nosy old lady on a limited budget, offer me the coupon discount before I mentioned that I had one, give me a second estimate on the kicked-out garbage disposal, suggest additional needed-later services, and tell me funny stories. Jesse turned a 2% day into 1000%, and he and Roto-Rooter have a customer forever!