We needed a ride home since we will leave our car in a repair shop. The shop called Enterprise and in a few minute some one was there to bring us to the rental office. At the office, the lady who assisted us was very helpful. It was a rental thru our insurance company. Tho our insurance did not made a reservation, we thought then that we will not need a rental so did not ask, the lady offered to make arrangement with our insurer and proceeded to process our rental. She gave us a nice car which we enjoyed the week we used it. On our return they drove us back to the repair shop to pick up our car. All in all I can say that I had a no hassle and delightful experience with Enterprise. The drivers, both ways, and the lady who assisted us were very friendly and courteous.
This is a great location and the service was seemingly friendly during a rental car return...until the agent went over the car with a magnifying glass and went out of his way to find something wrong with the car!!! I've rented dozens of cars from Avis in various parts of the country and I've never had so much trouble returning a car. The agent accused me of being responsible for pre-existing marks on the car. I took extra special care of the car, e.g. parked it on the other end of a parking lot with no other cars around and I know that nothing happened to it while on my watch. These cars often have dings and scratches when they're picked up!!! I know times are tough right now, but is this any way to deal with a frequent renter that didn't do anything in the first place!!!
I've been going to this location for 8 months now and my experience is top notch. Honestly you can't get any better service like this ANYWHERE. Awesome team! Danita Evans