My dog boarded there for a few days. He is a small dog and she assured me that he would not be kept in the outside kennel as there is no heat in there and it was winter. When I arrived to pick him up she brought him from inside the kennel instead of her house like she promised. Even though he is a very loving dog, he cowered in the corner for 2 days after he got home. He acted as if he was traumatized. I will NEVER take my dog there again.