I initially went to this vet because I had moved and the location was the closest to my house. I even went into work late that day because my cat was sick, and I wanted them to diagnose her. I was there for ten minutes while they gave her a shot. I paid over $50 to not even find out the real problem. I was also told that my cat didn't need an annual check-up because apparently cats don't need them every year.
The problem then preceded to get worse over the past two months, so I went back to the vet since he knew of the issue and I had paid all the money prior. He then told me again that there was nothing wrong with her despite the issue being blatantly obvious. I pled with the staff that my cat was sick, and only then, did they get medication ready for my pet. They didn't even know the issue but attempted to charge me money for the prescription. At this point, I was getting really annoyed with the services I was receiving and let the staff now.
I got frustrated that I just left and drove thirty minutes to my previous vet. After ten minutes in the waiting room, the new doctor was able to diagnosis the issue and prescribe medicine for my pet. The vet also told me that an annual check up was actually completely routine and he did not understand why the vet told me that.
Dr. Frank Wilbur and staff are rude, neglilent, and incompetent. My pet could have died, and they didn't care. If I had listened to their diagnosis, my pet could have been in danger.
They didn't call to check up on her or anything after my first visit or after my second one.
The doctor even had the nerve to say he didn't want my business because I wasn't pleased with his service. Do not go here!