I have been going here for a while now. Never had a problem, except for the machine one time and they took care of it using their little hand roller. Guarenteed 190 cigs if u get less they will fix you up. The employees are great. You get to know them after you see them so much lol. As for that if you refer someone with your card number you get 3 dollars off your next carton which is decent. Like I said great place always friendly and very helpful if your a newbie. All my cigs have been of the flavor I wanted and they always come out perfect most of the time. if they are to tight or too loose just let them know and they will adjust it to the machine, as they are always checking the weights of the cigs.