I would worry about the integrity of a veterinarian who doesn't return phone calls for animals in distress. I phoned yesterday morning stating my cat was in obvious pain and was afraid there might be an obstruction or something else going on. After not hearing back I proceeded to call a nearby vet I hadn't seen before (Seminole Animal Hospital) and was seen within minutes in their office thankfully. It was a urinary obstruction that was caught early luckily, with minimal affect. 24 hours later I have yet to hear from Dr Cichra despite my urgent message.