Called Audi (which uses an answering service in another city) talked with Dianna @ ext 1265 informed her I was interested in a used 2011 Jeep Grand Cherokee they had. I also informed her that I would be leaving work early to come see it because their dealership was over an hour from me. Called Dianna when I left my office got no answer so I left her a message that I was starting the 1 hr 20 min drive (and $8.00 each way in tolls) and would see them shortly to look at the vehicle. Once I arrived at the dealership I found out they sold that the vehicle already!! Not telling on the phone kinda defeats the purpose of calling and saying do you still have the jeep and her saying yep sure do call me when you head this way and I will have it ready for you. Hey I get it things happen stuff slips threw cracks but what really gets me is the attitude and the fact that Dianna hung up on me when I called her to express my frustration over the situation!! Had she treated me better after the fact I wouldn't be writing this review!!!
ZERO CHANCE I WOULD DEAL WITH A DEALERSHIP THAT HANGS UP ON CUSTOMERS BECAUSE THEY MADE A MISSTAKE!!!
Cocoa Beach FL