The Nail Port
"I wanted to hate this place after my frustrations with trying to schedule my groupon appointment but they made it right. I'd left a message to schedule my appointment. My schedule is pretty tight and I wanted to make sure I could get in before I was leaving town. No one called me back. That Saturday I tried calling all day but no one picked up the phone. I didn't leave a message because I was hoping to talk to someone since no one returned my last message. Finally I just walked into the place to see if I could get an appointment for the following week. They didn't have any appointments during the time and day I had available. (My schedule was tight) So I asked if they could fit me that day. They had an opening for a pedicure, but not the manicure and I would have to forefit the manicure. I was pretty frustrated at that point and voiced my concern with not receiving a call back. They apologized for a problem with their voicemail - it cut off and they did not have my number. Part of me wanted to storm out and go somewhere else. At my job I had a client blow up on me because I wasn't able to return their call from a cut off message. So I know it can happen and I don't want to be that lady that freaks out on an innocent person. This Groupon was already paid for and I wanted to use it. I went ahead and took the pedicure only. The next person ended up cancelling and I was able to get the full manicure and pedicure. I upgraded to Shelac french manicure and it was beautiful. I never had shellac before and I'm so glad he suggested it. Normally I just get clear polish because I hate the way chipped paint looks....and regular nail polish always chips the next day. 4 weeks later my nails look great - this was by far the best mani-pedi I've ever had. What started out as a bad experience, ended up being really good. They were very nice and accomodating once I got in the chair. They made up for the difficulties I faced trying to make my appointment on my limited time schedule. Maybe they should hire someone to just answer phones and set appointments? Based on the previous reviews, that seems to be part of the frustration some people have encountered. Also their web-site isn't currently working so having a full web-site where clients can see their hours and book on-line would be helpful. I see they have a facebook page but a lot of companies block facebook access. Businesses such as this need full web-sites with appointment booking capabilities. Overall I am very pleased with what they did for me and I will be going back. I would not have found them without my Groupon but now they've earned a new customer. "