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Digby's Donuts

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Business Details

Hours:

Regular Hours

Sponsored Links
Payment method:
no credit cards
Location:
The Marketplace At San Ramon
AKA:

Digby's Premium Donuts

Digbys Premium Donuts

Categories:
Restaurants, Donut Shops, Bakeries
Other Information:

Cuisines: Donuts

Wheelchair Accessible: Yes

Parking: Lot, Valet, Private

Bike Parking: Yes

Price Range : Below Average

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Digby's Donuts

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03/18/2009
Customer Service Counts!

I've been a dedicated customer for the last 2 years, consistently going out of my way to pick up donuts here for my teams. Even putting that aside, I always expect some level of customer service, even if it is a donut place.

I called this morning to order 2 doz donuts assorted for pickup in 15 minutes. I got there in 20. There was a guy in front of me who was ordering a few donuts and there were a few boxes on the counter, which I expected to be mine. Once the guy left, I told t
...view morehe lady I was here to pick up the 2 doz I called in for. She gave me a quizzical look and got annoyed - "But YOU LATE! YOU 30 MIN LATE! I ALREADY SOLD YOUR DONUTS TO SOMEONE ELSE!" I said, "i'm not that late... maybe a few minutes late, and maybe you should ask for people's names so you don't sell the donuts to someone else."

Anyhow, so I asked her if she had enough donuts for 2 doz. She started putting them in a box. I then asked her for napkins, and she said, "you get them yourself!" I said, "excuse me?" since she has always given me napkins in a bag.... and she said again, "you get them yourself! next to coffee!!!" While paying her, I started taking the napkins out of the bin next to me where she got even more upset, "TOO MUCH!!! YOU STOP!!!" and I said, "well, I do have to feed 20 people and I'm buying 2 doz donuts" and she said, "TOO MUCH! ENOUGH!!!"

I was absolutely blown away at this experience this morning. Customer service is important, no matter what industry, especially for your best customers. I don't care if she makes the best chocolate whatever, I'm NEVER going back and will NOT be recommending this shop to anyone again.
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Digby's Donuts

429 Market PlSan RamonCA 94583

(925) 275-9041

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Digby's Donuts

429 Market PlSan RamonCA 94583

(925) 275-9041

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