This is what I sent the CEO: I wanted to tell you about the great, friendly treatment I received today at your shop in San Ramon. The two men working there were SO sweet and kind - I got a bunch of coupons to put up here at work and I'm definitely spreading the word about the great, quick service I received today and will enter a review in http://Yelp.com and http://YP.com! Also, the shop was clean and fans were going to help cool off the bay. I didn't get the two guys' names, but I was there at around 1:15p.m. on June 14. I also appreciated the information I received a few weeks back when I called in to find out if I needed the appointment; since I was going to go during my lunch break I needed to make it as quick as possible. The guy told me to call when I wanted to come in and he'd tell me if it was a good time, and that's what I did today - one car was on the way out so I headed over there and had no wait time at all. The price was right too, with my AAA discount. Thanks to them for making this quick and painless!!!!!!
I needed a smog desperately on an older pickup as my water pump went out in my other vehicle. It had been a rough week and I was desperately searching out the best prices. Steve the owner quoted me a great price over the phone(half of what the others in town were), but it didn't include the cost of an additional test needed. But when I got there he HONORED his quote! That is rare to find in this day and age and was so needed in my life I almost cried! His employees are great also! They are a little hard to find as they sit in the back of a narrow drive that they share with quality tune up and another auto shop. It is worth the look though. Honesty and caring are hard to find these days!
One of the cleanest and most diligent shops around. I have been with them for a few years now. I was referred and all it took was one service and I was sold. Don and the team do good work - and finally I feel that I have a shop I can trust.....you won't be disapponted.