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Marin Door To Door Inc.

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Business Details


Regular Hours

Extra Phones:

Phone: (415) 457-2717

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North San Rafael Commercial Center
Airport Transportation, Limousine Service, Public Transportation, Transportation Providers, Buses-Charter & Rental, Shuttle Service, Bus Lines, Taxis, Transportation Services

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Avoid like the plague!

I was quoted one price on the phone. But when we got to the airport, the driver insisted it was $20 more than what we had been quoted. I asked her to call the office and speak to someone who worked there. When they said they agreed with her higher price, I asked to speak with them directly. I was told I couldn't possibly have been quoted the lower price. I said I had written it down on my passport folder, and was sor... view more

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The Worst Service EVER!

This has to be the worst customer service experience I have ever had. After flying from Columbus OH to SFO with delays at both ends due to bad weather I call Marin Door to Door to let them know I landed. I was told to walk what seemed like miles to an outside courtyard, in the dark as a female traveling alone & the shuttle would be there in 45 minutes. When I called back after 45 minutes to find out where the shuttle... view more

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Terrible. Rude. Unprofessional....

Marin Door to door was to pick up an important client at the airport. Our client waited 45 minutes, heard and saw nothing and proceeded to find other methods of transport. When we called to report this, we were yelled at, spoken terribly rudely too, and denied a refund. The company had our clients flight info and phone, and never called. They hung up on us, charged us even though we did not get a ride, and were soooo... view more

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Very Unprofessional

My first experience with Marin Door to Door will be my last. They came 20 minutes late (2 hours before dawn on a Sunday), then drove off while I was retrieving my luggage from the car, where I had loaded it in preparation to drive myself to the airport when they failed to show. The attitude of the dispatcher was, ""sh**t happens."" I drove to the airport, spent $55 on parking, and then, to seal the deal, I found on m... view more

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DO yourself a favor - don't use this service

DO YOURSELF A FAVOR, SPEND A LITTLE MORE AND SKIP USING THIS SERVICE. IT WILL RUIN YOUR TRIP! \r I remembered why I didn't use this service for the past couple of years when I used Marin Door to Door again last night. Thank heavens I was not trying to get to a plane because I would have surely missed it! I was just exhausted after my long flight and wanting to get home so the 80 minute wait for the shuttle was only a... view more

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Marin Door to Door shuttle is unreliable

On August 17, 2009 I called to arrange a pick up for the following day. I had a 1:20pm flight out of SFO and was told that I would be picked up in Fairfax at 10:30am and a confirmation call would occur in the evening. I left the phone number of my location in Fairfax. When no confirmation call had been received by 10pm, so I decided to call the company. At this time, they told me that my pick-up was now going to be 1... view more

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The Worst Service Ever. DO NOT USE

This company is terrible. I should have looked at their rating (It is an ""F"") with the Business Bureau before booking with them. The driver told us to ""hang on"" and totally drove like a maniac. They booked us with a passenger who was going to West Marin before we went home to San Rafael. When we called to talk to a manager we were told the manager would call us. We called back again the next day. We never heard f... view more

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Don't risk your flight with these guys

I should have checked the reviews. They did not show up, I had to ask my neighbor for a ride to the airport. I almost missed my flight. They made no apologies or alternatives for me, they were rude and blamed it on ""Traffic on 101"". On my way the the Airport I saw absolutly no traffic on 101. \r \r How can a company stay in business treating their customers like this?? We will see.

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After one hour and a half waiting for them to pick us up at the airport, after three phone calls, after following all their instructions, we took a cab! All of that after 24 hours of flights! When I called them to try to figure out what happened, the guy said he could not understand me and that I should call him from another phone! I won?t use them again .

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BEST Shuttle Service In Marin

I LOVE Marin Door To Door! I've been using them for years and have rarely had any issues with them. Once they were supposed to pick me up at the airport but there was a problem with the van that was supposed to pick me up so they had to send another driver for me. I had to wait about 45 minutes but since it was the first problem I'd ever had with them I decided to be patient. Both people I talked to on the phone were... view more

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Marin Door To Door Inc.

5 Mitchell Blvd Ste 1San RafaelCA 94903

(415) 479-7011

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Marin Door To Door Inc.

5 Mitchell Blvd Ste 1San RafaelCA 94903

(415) 479-7011

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