In mybookHealth Collection (edit)
Added to your health collection.
Removed From mybook!

We took this business out of your health collection.

Pacific Eye Specialists

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details

Hours:

Regular Hours

Sponsored Links
Payment method:
master card, visa
Location:
Mills Medical Arts Bldg
Neighborhood:
Downtown San Mateo
Categories:
Physicians & Surgeons, Ophthalmology, Medical Clinics, Optometrists, Physicians & Surgeons, Physicians & Surgeons, Plastic & Reconstructive, Laser Vision Correction, Physicians & Surgeons, Cosmetic Surgery
Other Information:

By Appointment Only: Yes

More »

Less »

Reviews

Review this business:
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Posted: 11/14/2012

Overall
Decent doctors, but what I con...

Decent doctors, but what I consider *fraudulent* billing practices.

I've been going to see Dr MacDonald for many years for *eye checkups*, covered by VSP. This past visit was another eye checkup, but the receptionist asked for my medical insurance card, even though I'm with VSP. Usually, I'm asked to sign something that says I will cover what VSP does not - but no, she needed my medical insurance card, so I handed it over. This was the warning of what was to come.

I had a visit just like all others - optometrist checked my vision, eyes dialated, and Dr MacDonald checked my eyes. We talked about my pterygium (a small growth on my eye), like always. The only difference with this visit - other than asking for my medical insurance - was that he said there were new advances in removing them and that he could give me the name of a doctor who could help. That was it - it took all of a minute.

Nothing was discussed by Dr MacDonald nor the staff after that about anything other than see you next year.

Well, the bill spoke differently. I was coded as *MEDICAL*, and since my medical insurance didn't cover it - that's TWO HUNDRED EIGHTY FIVE dollars out of pocket.

When I called to ask about it June 2012 - what was different about this visit, I was told that was how it was coded. I asked about VSP coverage and I asked for an explanation. They said they'd call back the next day -- but NO ONE CALLED.

Then, several months later - I get a bill for the $285 -- and I see that VSP was also billed. So VSP paid them AND they still billed me 285. I then mailed them a letter (phone calls didn't work) and asked for an EXPLANATION in WRITING, stating I would pay once I had a good explanation. Instead, someone tried to call while I was out of town. They ended up sending me the bill again with a scribbled note saying to call the office - no name - no explanation. I wrote AGAIN asking for an explanation - once received one I would pay the bill. I received NOTHING.

A month later - rather than getting an explanation of the charges -- charges made without explanation of why this visit was different -- they turned it over to a COLLECTION AGENCY instead of PROVIDING AN EXAPLANATION.

While I will pay this fraudulent bill -- but I will be sure to make sure everyone knows of these HORRID billing practices and LACK OF EXPLANATION as to why you are charged MEDICAL charges for an EYE CHECKUP that should be covered by VSP.

PLEASE BE AWARE - STAY AWAY FROM THIS PLACE! The doctors may be decent, but the way in which they do business is awful. NEVER AGAIN!

Helpful?Flag
Sponsored Links
Map & Directions
People Also Viewed
Send to Phone
Pacific Eye Specialists

50 S San Mateo Dr Ste 200San MateoCA 94401

(650) 342-4595

Send this business listing as a text message to a mobile phone.

Cancel

Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

E-Mail
Message Business

What would you like to know?

Cancel

Sorry!

We were unable to send your message. Please try again later.

Add a Photo
Pacific Eye Specialists

50 S San Mateo Dr Ste 200San MateoCA 94401

(650) 342-4595

  • Photos should be in .gif, .jpg, or .png format
  • Photos should represent this business (ex. storefront, interior, services/amenities offered, etc.)
  • Photos must not be of an objectionable nature (offensive, profane, pornographic, obscene, etc.)
  • All photos submitted are subjected to YP Terms of Service
Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo
(optional)

Remaining Characters: 100

Remaining Characters: 500

Cancel
Save
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback