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Hotaru Japanese Restaurant

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Business Details

20

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

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Payment method:
amex, mastercard, visa, discover
Neighborhoods:
Central San Mateo, Downtown San Mateo
AKA:

Hoyaru

Categories:
Japanese Restaurants, Asian Restaurants, Family Style Restaurants, Vegetarian Restaurants, Restaurants
Other Information:

Parking: Street

Wi-Fi: No

Bike Parking: Yes

Attire: Casual

Wheelchair Accessible: Yes

Cuisines: Japanese, Asian, Family Style, Vegetarian, Pan Asian

Alcohol: Beer, Wine

Takes Reservations: No

Outdoor Seating: No

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Reviews

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05/21/2007

Provided by Citysearch - 
Overall
Traumatic Restaurant Experience

Hotaru used to be my favorite Japanese restaurant, but one very traumatic experience really set the record. I took my family all the way from SJ to San Mateo on Mother's Day to enjoy this restaurant, but they gave us such poor service that the no matter how the food tasted it left a horrible taste in my mouth. Our party of 6 ordered our food and waited quite a while. One by one, we started to get our order except my dad, who didn't get his food until everyone was finished. We waited for his food, but it was taking so long that we started without him. We tried eating slowly, asked the waitress multiple times where his food was, but it came only after they realized that they had totally forgotten. Mind you, this wasn't something that took a long time to make. It was sashimi!!! Don't you just simply cut the fish into a pretty plate and serve?! They kept telling us that it was on it's way, but it was only after the fact that I complained that they told me his food was mistakenly given to a different table. There was no apology by the waitress at any time and no comps whatsoever! They offered some ice cream, but this was AFTER everyone had left upset and I was left to pay the check. I've had better service at other restaurants and they make a little mistake and they act very sorry and give you the food on the house or something at the least when everyone is still present. I just can't believe the kind of service that this restaurant has. I wonder if the owner(s) even care. I am not one for much drama, but this one really traumatized me forever. Good luck eating here.

10/19/2006

Provided by Citysearch - 
Overall
Poor sashimi quality

Food is average. Saw the review here and decided to try it out. The sashimi was not favorful at all. Crowded. Food is served very slowly.

08/22/2006

Provided by Citysearch - 
Overall
Good sushi

great sushi! service is good and the sushi is very fresh. We come here all the time and never have had a complaint.

08/03/2006

Provided by Citysearch - 
Overall
Bad sushi roll

My husband brought a salmon sushi roll home for me after he ate there for dinner with some friends. The roll was not good at all. First, the salmon on the sushi roll was cooked and it was supposed to be raw. The restaurant used hot rice to roll the sushi and it cooked the salmon! THere are definitely much better sushi places around.

05/10/2006

Provided by Citysearch - 
Overall
Wow I am not sure where other reviewers ate!

Firstly there was no line, in fact there were only a few people in the place at all. I ordered CA rolls, and the Teriyaki Chicken and Fried Calamari dinner. The CA Rolls were on par with something that you would get ready made in Safeway. The Chicken was fatty looked like the bit's that no one else wanted. The Calamari was a giant 1.5 inch by 5 inch processed stick. It had no flavor. In fact I am really not sure what it was. One good thing though, my Coke was excellent. I say go elsewhere.

03/25/2006

Provided by Citysearch - 
Overall
excellent

This small restaurant always has a line out the door. Good sushi, fair prices and consistent service keep customers coming in. Quite authentic Japanese food - it is a simple restaurant with much to offer.

08/01/2005

Provided by Citysearch - 
Overall
Comfort Foods

Hotaru's is arguably the best Japanese joint in town. Even though there is usually a wait, it's worth it. The food is fresh (and so good!), the waitstaff is friendly, you're welcomed when you walk in the room (and thanked when you leave), and did I mention that the food's great? The waitstaff have always been kind and they patiently explain what the items on the menu are. Hotaru just has that warm cozy comfortable feeling of home which isn't found in many other restaurants.

06/07/2004

Provided by Citysearch - 
Overall
Reasonable prices and good quality

One of the better Japanese restaurants in San Mateo. Fish is fresh, although Sushi Sam's is still a bit fresher. For the price, the quality can not be beat. Gets crowded during lunch and dinner, but the wait is generally short.

12/28/2003

Provided by Citysearch - 
Overall
Home style good

Look for the combination board on the back wall. Lot's of good food at a good prices. I like their noodle combos, though their noodles (udon & soba) are average. Sushi is underrated here. I believe Hotaru and Kaimuki have the best sushi in downtown San Mateo. Can be busy at prime hours.

12/27/2002

Provided by Citysearch - 
Overall
Best Value

The quality of food was pretty good, but its the value that is most attractive. They're portions are huge and well worth it.

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Hotaru Japanese Restaurant

33 E 3rd AveSan MateoCA 94401

(650) 343-1152

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Hotaru Japanese Restaurant

33 E 3rd AveSan MateoCA 94401

(650) 343-1152

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