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Cobbler

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Business Details

Hours:

Regular Hours

MonClosed

Tue - Fri9:00 am - 6:00 pm

Sat10:00 am - 5:00 pm

SunClosed

AKA:

The Cobbler

Categories:
Shoe Repair, Dry Cleaners & Laundries, Clothing Alterations

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01/01/2009
Nice service and quality work

Vaida at Cobbler did superb job for fixing my purse, bag and beautiful alterations. Every worker in the store has positive and cheerful attitude. I highly recommend. You won't regret to send your shoes, bags, purse and clothing over there.

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12/26/2008
They're good....

This business is phenomenal! They consistently surpass my expectations. I think that's because they staff an experienced shoe repairman and a vivacious seamstress who also designs clothes. Additionally, they This synergism is probably the basis of their magic. That's not to mention their great customer service, which comes as a result of their near 57-year tenure. This place does quality work for a reasonable price.... view more

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07/03/2007
Cobbler came through for me and my slacks- Best Shoe Repair & Alterations!

I have been a customer at the Cobbler for more than 12 years. I have taken everything from my bridal Vera Wang shoes for dyeing to my Tahari suits for cleaning and alterations. I am always welcomed by inviting smiles and great customer service. Two weeks ago I was in a jam and needed to have a few pairs of slacks altered for a last minute business trip. I showed up right before they closed. Rather than asking me to... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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07/01/2007
Very Impressive

I went in to re-sole both my Allen Edmonds and my wife's outrageously expensive Jimmy Choos- $450. They did a fantastic job. Then I went back to them to alter one my suits. Again, they did a wonderful/professional job.

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06/18/2007
NEVER GO HERE!

This place is not very responsive to the needs of their customers, tend to lose things and do mistakes and not take responsibility for their actions. The customer service is pretty poor all around. You can definitely find a higher quality cleaner elsewhere.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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01/31/2007
Terrific Tailoring - the best I've found anywhere; excellent shoe repair; very nice people

Terrific tailoring - the best I've found anywhere; excellent shoerepair; very nice people; personable but highly professional

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Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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07/12/2005
They can't even hem a pair of jeans.

The guy who first helped me at the front desk didn't really seem like he knew what he was doing. They couldn't find my jeans when I came to pick them up, but I saw my old cut-off hems sitting on the front desk. The guy called me up later saying, ""I found the jeans in the back."" When I picked them up something was not quite right. The thread sort of zig-zagged around the hem. I brought the jeans to a tailor ... view more

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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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Cobbler

310 S San Mateo DrSan MateoCA 94401

(650) 344-3987

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Cobbler

310 S San Mateo DrSan MateoCA 94401

(650) 344-3987

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