I had a used car I was looking to buy on March 17, 2011, and I checked the AAA website for an authorized mechanic to do an inspection. I called Autotech and spoke with Sami Haddad, who is either the owner or head technician and he was very courteous on the phone and we set up an appointment for later that morning. He told me he had another appointment across the bay and wouldn't be back until about 11 am and explained that, though all his techs are very good, he wanted to be the one to personally do the inspection, that he took it very seriously and would also advise me on how to negotiate with the seller based on blue book, etc. He performed the inspection on time and I was amazed at how thorough he was in explaining all his findings and also advising and discussing with me what he thought would be points of negotiation. He was ultra professional and really made me feel like I was part of the discussion and not just another customer to be "talked at" and condescended to. I would used Autotech again in a heartbeat!