They are fantastic !!! They brought our pwr. wheelchair and were great, I just had to have them come to my home and repair my power wheelchair that I DEPEND ON 24?7 and I called yest. and they came today. The man that repaired my wheelchair ,Tim was the very best , he was p...moreromt, very kind and helpful and in hardly no time at all he quickly repaired and adjusted and answered all the questions I could have ever thought of . He and the manager TJ are fantastic and so helpful and they care. The only person TO NOT WORK WITH IS TRISH, SHE WILL NOT BE OF ANY HELP TO YOU SO ASK FOR SOMEONE ELSE AND YOU WILL BE SO VERY HAPPY WITH THEM. This is something i wouldn't normally do and I don't do , but Tim and Tj, are just great and Tim, is so fast, helpful,and gives you any information that you may need or answer any questions you may have and if he doesn't know the answers he will get someone that will give you the answers. great company great people and well worth looking into for your needs if you need a wheelchair or part,service or insurance assistance with your mobility needs. Use them , you won't regret itview less
Seemed to have a very friendly and personal environment compared to the nationwide companies I have dealt with in the past. When I came to Jacksonville I heard from my new doctor they were his first choice. He said he liked their prompt service with same day set up and ser...morevice calls for malfunction equipment. Stores of other large companies giving one week wait time for response and telling to call 911 if there is a equipment problem after hours. Fletcher's on call service really give me peace of mind that I don't have to call 911 in those circumstances. Every time I have had a billing concern they have been able to work with me and clear up what ever it was. When reading the post below titled don't do business with them all I can think is I have a Oxygen machine as well and there is no need for a operating manual because all you have to operate is an on and off switch and a knob to adjust the Liter flow which should rarely change and is very self explanatory. view less
My child received some catheters without the measure markings on it. I called the office and explained how I received them. The office staff was very helpful and rectified the situation immediatley. Come to find out, it was a defect from the manufacturer.