We shouldn't judge the whole place and wrong it bc of personal issue with somebody at this place , and we shouldn't start badmouth the whole process and advise the people not to go to there because of personal experience or bc we did not get what we wanted during our visit whether our request was legitimate or not. I will share my recent experience with this place. I purchased 05 Mitsubishi Endeavor its my first time owning Mitsubishi. after doing tune up at some place it started throwing a misfire code . I went to city mitsubishi the service advisor there his name Charlie was understanding to the problem. dropped the car off he advised me to change the coil pack , then he found out that the Intake manifold leaking too and he found out that the dashboard was tampered by the previous owner to hide the engine light from coming on. he tried to call the warranty company to fix these stuff but they wouldn't pay him to repair it. because I told him I am broke right now and I cant afford to pay for repair. these diagnostics were done in 3 visits and one of the visits he had to rent a car for me to go to work. Believe it or not he didn't charge me nothing even not for the rental car. I paid him ZERO. so I don't think its as bad as the reviews say, because am sure there are some customers who were happy but unfortunately we don't share just the negatives. Hope that helps. Thanks
Alex did an excellent job! He went up and above any expectations that I had. His sense of professioanlism and work ethic were demonstrated with extreme clarity and he clearly makes his customers the main focus. Alex's business acumen and product knowledge made my decision to purchase easy. Alex showed collaboration, team work, and was invovled with all aspects of the dealership to ensure my experience went well. I walked in to Keith Pierson Toyota at 10:30 AM and my dream truck was not on the lot, but through perseverance, Alex was able to locate, pick up, and deliver my truck to me by 7:30 PM, detailed and ready to go. I will recommend Alex and Keith Pierson Toyota to all of my family and friends when it comes to their search for a new vehicle.
This dealership surprised us and exceeded our expectations. They went the extra mile to ensure that we were completely satisfied. The general sales manager and the salesperson handled both of our transactions professionally and seamlessly. They even had the paperwork completed in advance for our second purchase and had us out the door in under 30 minutes. I could not have been more impressed by the general sales manager. Every organization succeeds or fails based upon its management choices...Duval Acura couldn't have picked a better general sales manager. I'm confident that we will purchase another vehicle from them in the future. Thank you again for all of your help!