i have kept a warranty on my large appliances with Sears. this has paid off for me. my fridge started making a clicking noise intermittently. i was told that before i made an appointment, i should record the sound in case it wasn't sounding off when the repair person arrived. this made sense to me, so that's what i did. the first repair man did not recognize the sound. he did some checking, but couldn't find an obvious problem. i did some checking of my own when it was making noise. and the suggestion of a friend, i tried to vacuum well behind the appliance in case in was interfering with function somehow. there i heard the sound and could tell where it was coming from, so i made another appointment with this new information. the noise began 5 minutes before the second repair man came over. he heard it and identified it and fixed it - no charge due to the warranty (for either visit). i understand they can't fix a problem that's not being problematic at the time. the 4 instead of 5 star rating has more to do with the people who schedule. they were a little difficult - kind of expecting me to know what exactly was wrong and not wanting to make an appointment until i had it diagnosed myself. that seemed odd. but - in the end - it was diagnosed and fixed and i didn't need a new fridge. i also was lucky in that it kept being cold even though the fan wasn't being switched on -- it was a faulty switch that kept clicking but not catching.
The water softener mystery has been solved. We purchased a home two years ago, we have never had a water softener before. The repairman repaired it, educated us on it's use and helped us identify what was connected to it. Overall very timely, very friendly, very adept. We would definitely use this service again if needed.
Excellent service by a skilled employee. Cost was $$$ way expensive. Tractor runs great now and I was given good advice for tractor care year round . Did I mention cost of the parts and labor was $$$ Way Expensive?