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Direct Stone Importers

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Business Details

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Extra Phones:

Phone: (510) 483-2086

Services/Products:
Granite
Categories:
Granite, Stone Products

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02/26/2009
Be Honest

To John C\r \r The truth of the matter is. You came into our store you had us move the slabs for an hour. You scheduled us twice to measure your kitchen and canceled both times. We did refund your money we only wanted to hold a 15% handling charge that is clearly stated on our invoice that you signed. This is America and everything cost money. We moved the slabs the weekend before Christmas so you can select your p... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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01/17/2008
Avoid these guys.

we started a project with them and decided we had to cancel due to problems (dryrot) which would require work before we could redo our counter top. They never came out to measure our kitchen and refused to give our deposit back, though we never took possesion of any materials. no work was done at all!\r \r Do yourself a favor, and do not work with these guys. Poor customer service!

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Direct Stone Importers

1965 Marina BlvdSan LeandroCA 94577

(510) 357-0711

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Direct Stone Importers

1965 Marina BlvdSan LeandroCA 94577

(510) 357-0711

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