I cannot even begin to tell you what a wonderful experience I have had with Pacific Bedrooms/Bruce McCombs. I had bought half of my Blackhawk bedroom set from a local retailer. When I went back to purchase the rest I was told that Blackhawk was no longer open and that I was pretty much out of luck. I was devastated. I searched and searched the internet and had almost given up when I found the Pacific Bedrooms website. I was ecstatic!!! When I called I explained the situation and was directed to Bruce. From the first phone call he has been extremely helpful, informative, accommodating, gracious, etc... I told him my situation and told him the pieces I was still looking for. Luckily he had all of them in stock but the bed. Any other company would have said that I was just out of luck as far as the bed. Bruce and Pacific Bedroom is not just any company!!! Bruce offered to have the exact Blackhawk bed that I needed MADE!!! Have you ever heard of anyone doing that?? Not me! Bruce has extremely high standards which I am so grateful for. When I received my bed it looked better than I could have ever imagined. My bed matched PERFECTLY!! To top it off, he even stored the other furniture for me for NO CHARGE while the bed was being made so that I could have it all shipped at once. The shipping experience was great also. I live in Florida and the furniture was being shipped 3,000 miles!!! Bruce did ALL the shipping bidding to find me the best price out there. I had the option to choose another shipping company but I choose the company Bruce had highly recommended. I am extremely satisfied with the shipping company and the cost was VERY reasonable (especially considering how much shipping is and the size, weight, and distance of what I was having delivered). Bruce personally inspected, wrapped, and packaged my furniture for me. You might think that furniture traveling that far would have a scratch on it...but NO! Everything was packaged so well it was PERFECT! Bruce is also very prompt at returning phone calls and emails. My mom has also ordered from Pacific Bedrooms. She had a bedroom set from Blackhawk furniture. She had a Queen sized bed and wanted to upgrade to a King sized bed. This was after Blackhawk had closed. I told her about how helpful Bruce was and she also purchased a bed from him and had it shipped also. I have been so pleased with the quality and service that I have received that I recommended Pacific Bedrooms to my own mother! I could go on and on about what a wonderful experience I had with Bruce and Pacific Bedrooms. Find out for yourself and call or visit them!!! Customer for LIFE, Heather Camp Weston, FL
Showing1-7 of 7results
My wife and I wanted to expand our bedroom wall unit from a queen to a king, and when we found out that Blackhawk Furniture (the original manufacturer) was out of business, we though we were sunk. So we were thrilled to find out that there was someone out there who had picked up their leftover stock and designs, and was still able to provide components to match our existing bedroom furniture. Unfortunately, the components we needed were no longer in stock. But Bruce McCombs, the sales representative for Pacific Bedrooms, said that they could custom-make the components to match our set. Being halfway across the country, we were a little nervous about this at first, but Bruce quickly gained our trust with his honesty and willingness to work with us through this unique situation. We sent him pictures of our set, and he promptly provided a quote. The price was fair enough for us, and we decided to do it. We sent a deposit via credit card, and then began to work out a few loose ends. Bruce made sure we had covered every detail, from the placement of a light dimmer switch, to making sure we had the correct color (he suggested that we send a cabinet door from our existing headboard to ensure they achieved a color match). I admit we were a little picky about things, but Bruce was patient, and treated us with professionalism and genuine concern for our satisfaction with every detail. When our order was complete, Bruce sent us the UPS Freight tracking information. Everything was safely-packed in foam, bubble-wrap, and wooden crates and shipped along with all the necessary hardware to do the conversion. They really thought of everything. Assembly went smoothly, and I'm happy to say that my wife and I are absolutely thrilled with our new king bed! The new components match our set in every detail - woodgrain, texture, fine details and features, and even the color. If you are thinking about buying from Pacific Bedrooms, I would highly recommend working with them, and with Bruce McCombs! Thanks for everything Bruce!!! Mike and Pam
My parents had purchased Blackhawk furniture while it was still being manufactured in the local area, and I had fallen in love with it. I was so bummed out, when I had put the money together to find out that the business had been sold and was no longer in the area. Being a new person to ship &amp; locate things via the internet, I was a bit leery, but figured what the heck. When I put in Blackhawk, one of the first contacts I came to was Pacific Bedrooms. I started the connection via email and ended up making phone calls and what a pleasant experience that was. I spoke with Bruce McCombs and we discussed the pieces that we wanted and how he had obtained the Blackhawk line and I was really excited. Dealing with Bruce took away all anxiety I had in this new experience for me. He had gone out of his way to ensure that everything lined up for me, arranging special shipping contracts in order to get everything to me in as mint condition as it was when it left the store. Bruce called me &amp; informed me he had personally inspected each piece before it was packaged to be sent to us. One piece was made through the company he had obtained and one piece needed to be stained to match the other pieces. I simply cannot tell which were original &amp; what was added or adjusted. There just simply was no difference. The furniture arrived and was packaged so that I don't think if it were dropped out of an aircraft it could have been damaged! We were thrilled with everything. I smile each time I enter our bedroom, I just love it so much. The other thing that I found is that though I never laid eyes on Bruce, I feel like I know him and would never hesitate to make another purchase through him. It was a wonderful experience and would recommend both he and his company to anyone that I met. We got more than we had hoped for, and in these days where customer service barely exists, Pacific Bedrooms sets the standards for businesses to emulate if they plan to stay in business!