When hiring an Insurance Restoration Contractor research their abilities not only in providing a great quality project but in providing a level of superior customer service. The total interaction between customer and company is a huge part of what you are paying for. Of course we all put up great comments about our most satisfied customers but what about the total picture? When looking into a service provider ask to see their customer service scores over the past year. Ask how many customers are put on a do not call list (This is the list they know will give them bad results so the company does not put them in their sample group). Check the Better Business Bureau and the State Contractors License Board for complaints against the company you are considering. Complaints are the tip of the iceberg in many cases. We at Paul Davis Restoration & Remodeling have a current NPS score of 52 with a zero do not call and a Better Business Bureau Rating of A+ over 10 years. We stand by our reputation and in particular the ratings we receive from independent rating companies. We work hard at delivering an excellent customer service experience. After all this is a huge part of what you are paying for as a consumer.
171 Branham Ln Suite 10-438San Jose, CA 95136
From Business: "ServiceMaster Restore provides disaster restoration services to business and homeowners for every occasion and emergency, including floods, fires, storms, and vand…
We provide detail of our services and examples in our website to actually show the type and quality of work we are doing daily. We are the only choice for quality and integrity. Our posted NPS (Net Promoter Score) for the month to date score for March 2009 of 62.5 is far above superior. Please search the web for the meaning of this customer service measurement. NPS was developed by Fred Reichheld in the book The Ultimate Question as published by the Harvard Business School Press. Our President and Owner Donn Peacock will be speaking later this year at a Net Promoter Conference in San Francisco about the successes Paul Davis Restoration & Remodeling has achieved in the area of customer service.
This was a great company to work with from start to finish. We went with them for a mold inspection with air testing of my property when I found a large cluster of mold in the closet. We were so impressed with their quality, customer service and pricing that we decided to have them perform the removal of mold (aka mold remediation) for our entire home. Everything ended up great and we are very grateful for their services.