Don't have much experience w/ them yet. And their hours are extremely inconvenient. I wouldn't recommend it until the hours expand to 7:30am-6pm and Saturdays. People who own cars generally have jobs and thus can't be there 8-5! On the plus side, they have a dvd player and one kids movie, so I can park my toddler in the waiting room without too much whining and fussing. That's a big plus for us working moms.
Fast and friendly service - dealt directly with the mechanic initially and then with customer service to complete the transaction. They were diligent during their initial inspection of my car, listing the suggested repairs, but did not do a hard sell - quite a departure from my experience with other auto shops.
I was very satisfied with my experience at Vickers. The mechanic explained everything that needed to be done on me Volkswagen and why, and then I got a reasonable quote. They gave me a ride to my office so that I didn't have to wait around, the staff was really friendly, and I am very pleased with their work.