Good fast service. Alamo did not capture a small fortune on my debit card for security as other rental companies do, a huge bonus; they simply hold the total rental fee. For once I took out collision insurance, kind of got talked into it. But a black scrape mark turned up on the front bumper somehow . . . and no questions asked, did not have a last minute hassle with my own insurance deductable, etc. Got away very fast with no problems. One thing I did not like: they gave me a keyring with all three keys on it: two of the expensive micro-chip security keys and one normal key and the keyring WAS CRIMPED TOGETHER so that the keys could not be separated. And there was a tag on the key ring which stated "Average Key Replacement Cost $225." Go figure. That's 3x$225 if you lose the single keyring, and of course having the three keys together on a permanently locked keyring is useless for redundant access. They need to CHANGE THIS and I was tempted to rate three stars but I got over it.
Very good and fast service, courtesy and friendly staffs, the most convenient thing is that I can choose my own car, not like other car rental, they assigned renter to a parking spot #, sometimes renter doesn't want to drive that specific car and they have to go back to the counter to exchange and it takes more time, Thanks to Alamo for understanding customers' need and make it easy. The rental price at Alamo is always reasonable.
Don't have much experience w/ them yet. And their hours are extremely inconvenient. I wouldn't recommend it until the hours expand to 7:30am-6pm and Saturdays. People who own cars generally have jobs and thus can't be there 8-5! On the plus side, they have a dvd player and one kids movie, so I can park my toddler in the waiting room without too much whining and fussing. That's a big plus for us working moms.