The owner of the business is the most arrogant and rude person I ever saw. He makes money on the newcomers, there is no way he can retain customers with such attitude.
I bought a lot of IPE decking and railing from them for my front deck (over 500 sq feet). There were some damaged boards and 4x4 posts. Some posts were thinner than other and they had planer marks all over.
I placed my next order over the phone (~$6200 for my other 500 sq feet deck) and I mentioned the issues I had before so the lady on the phone asked me to come and check on the order just before it was to be delivered so I did.
When I entered the warehouse and looked at the batch I noticed one damaged board right on the top so I wanted to turn it around to see if I can use the other side. Suddenly the owner came in and started screeming at me. The idea of someone questioning the quality of the wood blew his mind apart. He said that I was too picky and my choice was either yes or no on the order and that he is not going to spend time with me. Then, even though I said yes (I had the installation scheduled for the next day), he got agitated even more and called the front desk to cancel my order. The lady who took my order apologised but the guy is the owner of the business so she couldn't do much. At that point I didn't want any of their business. Fortunatelly I bought all I needed from another place and I go it delivered same day.