Stevens Creek Volkswagen

Do not go here and if you do don't talk to Pete - he is your typical car salesman scammer using the "bait and switch" and then trying to get out of the fact that he is committing a crime of fraud associated with affirmative misrepresentation of the price and vehicle with a supposed technicality.
An agreement - not just a "yes. I can do that." but a "sounds good." is still considered an agreement. So if the customer returns after informing you of their max price and you give them ANY form of verification (sounds good is included) and then try to get a contract out on them without informing them that you can't meet that top price but are continuing with a previous price that was NOT agreed upon by the other party based on the top price provided. YOU ARE COMMITTING FRAUD!

I will never do business with a company that promotes this kind of behavior and allows their workers to commit crimes just to get a sale. With that being said, I'm providing a warning to those who may be inexperienced in buying vehicles or checking contracts and might be tricked by such a dishonest dealer. Look elsewhere and make sure you look closely, no one deserves to be taken advantage of and a dealer should not be committing crimes to fatten their pocket and taking your hard earned money to do so.

I visited the dealership to purchase a part. When I found out the part cost of $500 I thought it might be worth having the service group diagnose the problem. I was sent to talk to Eric Cornelius that seemed to be available. While walking towards his desk he picked up the phone. I stood in front of him for several minutes and he kept making phone calls letting customers know their car was due for service. He didn't even look at me. After his third phone call I said: "dude, do you see me standing here?" He replied yes, and I'm making phone calls. All other advisors were busy with customers. After hearing his answer I asked another advisor to get the Service Manager. Hearing this Eric looked at me and starting to laugh. The Service Manager was busy but the other advisor, seeing what was going on, apologized and told me he will help me as soon as he was done helping his customer. In the end, the Service Manger took his time coming out so I just left. I'm not going back.

STAY AWAY! Unskilled, unprofessional, and horrible customer service. I highly doubt they will stay in business for long with this kind of attitude. eGolf owner with 2015 model car in the shop for 4th week.