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Stevens Creek Volkswagen

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Business Details

15

years

in Business

Welcome to the Number ONE VW dealership in Northern California, Stevens Creek Volkswagen, serving Bay Area Volkswagen and green vehicle shoppers. We are your San Jose Volkswagen dealer! Being a short distance from Cupertino and Sunnyvale, we also serve as your convenient Bay Area Volkswagen and Sunnyvale area Volkswagen dealer.When you're ready to buy a new car or SUV, we know you have many options. We invite you to compare us to other Bay Area car dealers, like Salinas Volkswagen, Gilroy Volkswagen, and Monterey Volkswagen dealers. We're confident that you will find our prices and selection tough to beat.Evenually every car needs some maintenance. Bring your car or SUV in for an oil change in San Jose. At Stevens Creek Volkswagen, we also can work on your brakes and replace your bald tires. If you've previously had your vehicle serviced at a Palo Alto Volkswagen or Milpitas Volkswagen dealer, consider visiting us in San Jose. Even Sunnyvale Volkswagen owners come to Stevens Creek VW for both regular and major service.

Hours:

Regular Hours

General Info:
Stevens Creek Volkswagen is a dealership that offers a selection of Volkswagen vehicles. It offers a variety of used cars from several makes, such as Audi, Honda, Dodge and Hyundai. Its new Volkswagen models include the Passat, Rabbit and Touareg. Stevens Creek Volkswagen operates a parts department that sells manufacturer-recommended accessories for vehicles. It has a service department that provides repair and maintenance services. The dealership s finance department offers loan options through third-party lending institutions. Stevens Creek Volkswagen is located in San Jose, Calif.
Extra Phones:

TollFree: (866) 695-4133

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Brands:
Volkswagen
Payment method:
visa, amex, mastercard, discover
Location:

Volkswagen New & Used, Certified VW, VW Service, VW Sales, VW Parts

Neighborhoods:
West Valley, Loma Linda
Amenities:

free coffee, free shuttle

Associations:

sales, service, parts

AKA:

Volkswagen of Stevens Creek

Categories:
Automobile Parts & Supplies, New Car Dealers, Used Car Dealers, Auto Repair & Service, Automobile Accessories

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Reviews

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04/21/2016

Overall
Service

I visited the dealership to purchase a part. When I found out the part cost of $500 I thought it might be worth having the service group diagnose the problem. I was sent to talk to Eric Cornelius that seemed to be available. While walking towards his desk he picked up the phone. I stood in front of him for several minutes and he kept making phone calls letting customers know their car was due for service. He didn't even look at me. After his third phone call I said: "dude, do you see me standing here?" He replied yes, and I'm making phone calls. All other advisors were busy with customers. After hearing his answer I asked another advisor to get the Service Manager. Hearing this Eric looked at me and starting to laugh. The Service Manager was busy but the other advisor, seeing what was going on, apologized and told me he will help me as soon as he was done helping his customer. In the end, the Service Manger took his time coming out so I just left. I'm not going back.

10/31/2015

Overall

STAY AWAY! Unskilled, unprofessional, and horrible customer service. I highly doubt they will stay in business for long with this kind of attitude. eGolf owner with 2015 model car in the shop for 4th week.

joewan6

10/04/2011

Provided by Citysearch - 
Overall
great service

I signed up for an account just so I could give Stevens Creek Volkswagen the props it deserves.

I am by no means a car person and feel a warm glow simply by figuring out how to open the hood. So as you can imagine I am very wary of being ripped of or taken for a ride by a mechanic because everyone knows somebody who was victim to a dishonest mechanic

I'm new to the city and found these guys by searching on Google. I took my Touareg there because on an issue with the car. From the moment I walked in and greeted by Joe Castelino and his crew, I felt like I came to the right place, and now that the work has been done- I'm still convinced of it.

They were fast and even gave me a no charge rental the day I brought it in! They were fairly priced and were very patient in explaining to me all the intricacies of the problem I was having and now I actually feel like I've grown a couple of chest hairs from that butch manly knowledge.

It was easy for me to get over there from HWY 280 and it was well worth the trip and I will be going back the next time I need to (which i hope is not any time soon).

5 Stars easy.

Joe

shreah

09/18/2011

Provided by Citysearch - 
Overall
Great service

Just wanted to share this with everyone, so I wanted to share here as well...

Okay.. who really wants to go to a Car Dealership and go through the hassles.??? Oh yeah but I have no choice since I have bad credit and it's my first car too...
I was really impressed with this dealership, especially with Frank and Raja. They both were very friendly, helpful and not pushy. I would recommend them to all my friends and family.
Thank you again to all that helped us as we are very excited and happy about our new car and the deal we received. !!

giantsfan24

11/20/2010

Provided by Citysearch - 
Overall
best service ever.....

My experience was very very good. I read all the reviews on internet and I still went there anyway because they had the car I wanted in stock.
So, Mark the salesman approached me and he was very nice and told me everything I need to know about the Jetta. I had a great deal which is better pricing than carsdirect website. Finance guy was pleasant and I got the rate which I had it in my mind. Overall, I experienced a better service than what others mentioned in their review. I will give them my business again..

ricky11

04/06/2009

Provided by Citysearch - 
Overall
Bad business practices and lies

I would give this dealership zero stars but the program forces me to choose at least one. I recently leased or thought I had leased a new CC. I submitted a credit application one week prior to heading over to the dealership to look at the car. They said I was approved and sent me home with lease contract, and my new car. Two weeks goes by and I recieve a generic looking letter in the mail stating that they cannot find financing and I must return the vehicle. So I call the finance manager who lies to me and says that he never said the car was mine! Why would my name be on the registration of a car that isn't mine? He then goes on to say that if I want to buy a different car, or agree to a different down payment he can draw up a new financing contract. I thought they couldn't get financing for me, sounds like they are trying to make more money out of the deal. I am returning the now used car to them and will take my business to a legitimate dealership. I would recommend that everyone stay away from the crooks at this dealership. Bad business is not a good thing to practice in a slow economy, when plenty of other places are hungry for a sale.

Sdiane

11/18/2008

Provided by Citysearch - 
Overall
I am taking legal action against Stevens Creek VW

In December of 2007, I received a promotional letter addressed to me from SCVW to bring in my 2004 Beetle to trade in for a new 2007.
I went readily as I had purchased a 2004 Beetle from them, but the payments were high, and I wanted to unload it because I needed more room as I now had disabilities and a dog. The dealership did not honor the promotion which stipulated no money down, and made no credit worthiness disclaimer. They kept me there from 1Pm until near 8PM bringing out various older modelled cars Jetta and Passant and other makes, trying to get me to buy a model years less than the one I had. They did not sell me an' 07 VW. They said my credit was not good enough. They eventually sold me a trade-in 2005 Taurus (didn't tell me it was aleased vehicle) and wrote the contract for $300 downpay of $294 a month. Shortly, they claimed they could not finance the car at that price, and without my consent tore up the contract and wrote another, raising the price.
Eventually I went home,but two days later they called me in because that deal didn't fly with their financers. So, they filled out the change of contract form this time, and wrote another contract, increasing the interest rate and cost. Before tis deal was over, I paid $500 downpay and they had written the contract three times; let me take the car and after 20 days, they send me registered mail trying to rescind the deal because the financing fell through. At the last minute, they found financing, and I kept the car. Later, I found the car had mechancal problems( brakes) and odometer and that the drive train warranty (with a$250.00 deductible--no less) was wortheless. They are a remorseless, thieving and slick bunch. Stay away. I'll never do business with them again. I am suing. Oh, I reported to them DMV and they recommended I do the action. That's the recourse. No stars for them. The program made me choose one.

rymills

12/17/2007

Provided by Citysearch - 
Overall
snotty and patronizing

They were unwilling to negotiate the difference of about $1,000 on a used 2003 passat, two weeks before their new fleet of cars was/is scheduled to arrive. Cheesy used car dealer tactics.... for some reason I expected more. Definitely disappointed.

vballlives

10/11/2007

Provided by Citysearch - 
Overall
Zero customer service and poor technicians

I went there to have a valve cover gasket replaced for the third time on my 2001 passat. After the work was completed I drove back to work for a couple hours. When I went out to my car there was a puddle of oil on the ground. I tried to contact someone in the service department, but of course it is a ghost town after 6PM. Luckily the Sales manager David Wei said if I could drive to the dealership he would let me borrow a car.

I found out the next day that the new cam tension was bent during installation. I was told that they would wipe down the bottom of my car which was covered in oil from the night before. I looked under it and there were still droplets underneath. I pointed this out to the service adviser and his comment was ""you can bring it tomorrow"". They definitely do not know how to handle a customer after they make a couple mistakes. I would find a local shop to work on your car and never go there. They do not show any feeling of remorse it seems. They said sorry, but I did not get the impression they mean it.

changmitbo

08/21/2007

Provided by Citysearch - 
Overall
Worst post-sales service I have ever encountered

I spent over $32,000 on a new car at the dealership and in return, I received the rudest post-sales service. Where shall I begin? Let's start with Raja, who sold me my car. I ordered accessories that were initially supposed to be delivered with the car. Then at contract signing, I was told that I would get the accessories within weeks, possibly days. 6 weeks pass. No contact from the dealership. When I call to ask Raja for an update, he tells me that delivery of the accessories is not his problem, I need to work with Service department. I tell him he needs to handle it and Raja responds by hanging up on me.

When I informed his sales management of the situation, they defended him. ""Raja didn't mean to hang up on you. It was an accident"". Well, why not call me back then. ""Raja had another customer coming in"". The attitude was sorry for the inconvenience but now you got what you need so leave us alone. Never again would I buy a car from them.

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Stevens Creek Volkswagen

4490 Stevens Creek BlvdSan JoseCA 95129

(408) 260-9300

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Stevens Creek Volkswagen

4490 Stevens Creek BlvdSan JoseCA 95129

(408) 260-9300

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