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Stevens Creek Toyota

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Business Details

4

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

General Info:
Operational for more than 45 years, Stevens Creek Toyota is one of the leading automobile dealerships in Northern California. Family-owned and operated, the dealership specializes in new and pre-owned cars, trucks and sport utility vehicles. It has a fully stocked inventory of Chevrolet, Cadillac, Dodge, Saab, Hyundai, Jeep, Chrysler, Pontiac, GMC, Nissan, Buick, Audi, Mercedes-Benz, Mazda, Honda, Oldsmobile, Volvo, Volkswagen, Saturn and Scion models. Stevens Creek s service department provides maintenance of vehicles, tools and electronic diagnostics, oil change, brake inspection, tire rotation, wheel alignment, and air and fuel filter change services. Its parts department stocks genuine parts and offers free repair estimates. Located in San Jose, Calif., the dealership s finance department provides a wide variety of preapproved finance and leasing options. Its full-service body shop has a staff of factory-trained and certified technicians.
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Services/Products:
  • Used Cars
Brands:
Toyota, volkswagen,hyundai,volvo
Payment method:
discover, master card, visa
Neighborhoods:
West Valley, Loma Linda
Categories:
New Car Dealers, Used Car Dealers, Auto Repair & Service, New Truck Dealers, Automobile Parts & Supplies, Wholesale Used Car Dealers, Automobile Accessories, Used Truck Dealers, Automobile Leasing
Other Information:

Parking: Lot

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Reviews

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01/02/2012

Provided by Citysearch - 
Overall
Sienna reliability

I have had too many problems with my Sienna mini-van: sliding doors problems, back door latch failing on a yearly basis, and engine issues. Bought (first hand) a 2001 Toyota Sienna XLE (v6). First couple of years were fine. Noticed around 2007-2008 that every trip that involves the highway will result in the oil to vanish as the Oil light will turn on. I ignored the issue at first as a mechanic indicated there was no leak. I simply put more oil and things were fine up to the next trip.
I then noticed that a gray vapor was coming out from the exhaust each time the car was started (morning). In 2009, I took the car to the dealer (Stevens Creek Toyota). It cost me 3K to fix the issue (they indicated the engine needs to be removed and cleaned). I really didn't get the real problem but just wanted to fix the problem.
Unfortunately, the same problem started happening few months later (2 or 3 at most). In 2010, we went for a summer vacation (500miles round-trip) and again lost all the oil.. The dealer was not helpful at all, as he kept finding excuses and asking us to put oil and come back after 500 miles.. but again nothing happened as my wife did not use the highway (which triggered this issue).
A couple of days ago I spent $400 for overall car maintenance (104K miles now) and headed to the mountains. This time got the scare of my life as the engine started vibrating big time and the engine light started flashing. Immediately took the car to a nearby mechanics who indicated that one of the pistons/cylinder was unusable. He showed me the associated burnt spark-plug while the other ones were OK.
The mechanic changed the sparks and added oil and asked me to head back home (as we were around 200miles away) though using low speed.
I managed to reach home (though with a lot of shaking). For the first time, I started reading the blogs to see whether others had similar issues. Immediately found the following link www.oilgelsettlementcom posted by Toyota v6 owners (camry, sienna, ..). That seemed to correspond to the oil issues I was having.
I went to the dealer (Stevens Creek Toyota) to talk to the manager. As usual, no help whatsoever. The only thing that mattered to the manager is to avoid a lawsuit. I asked him why Toyota never told me about the sludge issue. Again, he used pretext after the other so that Toyota does not pay a cent. He indicated that I needed a new engine and this would cost me 7K.

Conclusion - Our mini-van became unreliable after few years of usage and low mileage. But the biggest disappointment that I have is with the dealership which is an expert at taking your money without anything in return even when they screw up. No compassion, no professionalism. Toyota used to have reliable cars but not anymore. I WILL NEVER BUY A TOYOTA EVER.

02/04/2011

Provided by Citysearch - 
Overall
Worst service !

I was looking to give zero stars but could not find that here. So, consider I have given 0 stars. They ripped me by charging hundreds of dollars for fixing my oil leak. The service guy on the phone who talked to me was so rude.

Save your money by going to a smaller shop where they do a great job with no attitude !

04/17/2009

Provided by Citysearch - 
Overall
The best Auto Service Provider

I can?t believe it. Thank you so much for sending me a buyer. Although he did try and haggle me, one phone call to my account manager at the Auto Seller Network helped me negotiate a fair selling price. I couldn?t be happier. Hopefully you approve my financing application and I can buy a vehicle from your site. I really want a BMW M3 and I have faith you will approve me. I feel silly for having debated signing up for 3 weeks with Todd. I assumed it was a scam and had no faith, but I have to say Todd convinced me otherwise and got me to list. He is definitely a valuable asset to your organization. Thanks again Todd, and the Auto Seller Network family. I?m so happy you sold my car and will recommend you to my friends. Here I would like to suggest to you about the best auto service provider:--autosellernetwork (dot) com.

05/17/2008

Provided by Citysearch - 
Overall
cars

Worked at Century Chrysler Plymouth at this address in 1980. Nice people, and was a fun job to have. Also I am unable to find information about the Giant Artichoke Restaurant in San Jose. A very good place to eat. I'm sorry to say it has been 28 years and I have not returned to San Jose. I hope to visit soon.

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Stevens Creek Toyota

4202 Stevens Creek BlvdSan JoseCA 95129

(408) 984-1234

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Stevens Creek Toyota

4202 Stevens Creek BlvdSan JoseCA 95129

(408) 984-1234

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