Stevens Creek Chrysler Jeep Dodge
4100 Stevens Creek Blvd, San Jose, CA 95129
Parking: Lot, Free
Wheelchair Accessible: Yes
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The sales team and finance person when I purchased my car were very professional. I was very enthusiastic about my new purchase until I encounter Scott in service. I could not believe the lack of professionalism from a representative of Stevens Creek. I took my car to service to get checked in. Scott was very RUDE and short. I understand when one is busy but this guy was straight RUDE to me. He said he would call me when my car was ready. I never received a call as promised so I called late in the afternoon to check status on my car. After Scott answered my phone call, I was put on hold for over 10 minutes. I finally hung up and called back. When I let Scott know he left me on hold, his response was “Well, I’m busy and I can’t help everyone at once. What do you need?” Wow!! I’m sorry I called to check on my car, sorry I was such a bother and sorry you don’t have BASIC customer service skills. It only got worse when I picked up my car. Scott was once again RUDE to me as well as other customer’s he was helping. Thanks to Scott in service, this will be my last service at this dealership. Too bad Scott had to ruin a great experience because the Sales team were great.
08/05/2011Provided by Citysearch -
I came to Stevens Creek Chrysler looking for a Jeep. This is my first car purchase and Mario made me feel at ease. Mario appears to be very professional and courteous. Mario is an asset to your company because he's very friendly and cordial. Mario is wonderful.