Do not use this shuttle service ... unless you enjoy being robbed. We had a prepaid (credit card) reservation. The driver picked us up as planned. But halfway through the ride, he stopped on the shoulder of Hwy 101, and demanded we pay him cash !!!! He would not move until we gave him money !!!! The company apologized, saying their driver had just gotten a little too greedy and not to worry, they will refund our money. Well, two months later and no refund. I'd say the company is as crooked as their drivers.