I have been coming to this facility since the late 70s or 80s. BUT only when i can not get in to see my primary doctors....I have seen with my own eyes a guy come in with his finger in a cup and bloody stump wrapped in a dirty shirt...he did not have insurance or money and they put his finger in a clean cup of ice and sent him away.....i have seen a woman who had a soaring fever FAINT in the waiting room...but i have also seen amazing sympathetic nursing staff as well as doctors. I had pneumonia and they were able to xray me on site and send me home with antibiotics. They called 3x times for 5 days to check on me. I had an ear infection/pain and dr. fink could not get to the heart of the problem and personally spent 20 minutes calling ENTs until she found a doctor who would take me as soon as i could get there. She did not pass it off to the nursing staff...she did this herself because i kept stepping out of my room and listening to her behind the cubicle wall...so my opinion of this clinic is this is the place to come to when your regular doctor can not see you and you do not want to go thru the hell at an ER. Just be sure you have insurance, credit card, or cash cause these people do not take IOUs nor are they a free clinic. They demand payment. AND if you dont like the wait, go to the ER in los gatos on knowles....never a wait...but expect a zillion bills to follow you even if you have insurance...those doctors are contractors..