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Royal Pup Palace

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(408) 966-7185
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Map & Directions3166 Moorpark AveSan Jose, CA 95117Write a Review

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Neighborhoods
Winchester, Lynhaven

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RS
Ram S.

01/16/2015

Overall

We left our dog Whitey with JoJo over the Christmas holidays, while we were on vacation. We had previously checked with JoJo that he was ok with taking care of Whitey over the holidays. He even charged us above his usual rate because of the holidays.



While we were on our vacation, JoJo admitted Whitey to the ER and within hours, Whitey died.



While we can never be certain what exactly happened, Whitey's doctor looked at the ER report and told us that Whitey was deteriorating for a period of 48 hours and anyone who was taking care of him would have noticed visible signs.



Whitey was diabetic and JoJo was trained by us to attend to his special needs (regular feeding, and twice a day insulin shots). We had prepared JoJo for the long stay in December by leaving Whitey with him one night a week for the previous three months.



While we had some signs of JoJo's tardiness (he was always late to pick up Whitey and we were never sure if he fed Whitey on time), we did not anticipate this sort of complete neglect.



During our vacation, JoJo had agreed to send us everyday updates and pictures of Whitey's stay, but he did not keep his word.



We are obviously devastated by Whitey's passing, but this post is not meant to be vengeful. We only want to caution pet parents and urge you to consider your decision carefully.



Since this incident, the pet sitting agency that JoJo was with has terminated his services with them.

Details

Phone: (408) 966-7185

Address: 3166 Moorpark Ave, San Jose, CA 95117

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