Too bad employees are incompetent, food is decent
Prior to visiting the store, I called and talked to someone named Jimmy or Jeff, and I asked if they were serving the black bean soup today. He said yes.
I get to the store, the line is out the door, which is normal, however today it was going slower than usual. I waited in line for 10 minutes,I get to the cashier and the menu board has the black bean soup displayed. I ordered just the soup to go. When the pager paged me to pick up my food, I get there, and my soup is in the bag with the chips. The manager is standing there, I say, ""Is this mine?"" He said yes, but they were not serving Black Bean soup that day.
So, they were about to send me away with the garden soup if the manager had not stepped in. He then denied that the Black Bean soup was on the menu board when he went to check. I went back to the cashier part and someone had removed it, so either he removed it then was lying to me or someone else removed it right after I ordered it. I then saw the board in back of him and pointed it out. He became embarrassed and quickly looked down to the register as he processed my refund.
He made a mild gesture of apology by offering me the garden soup, I don't want the garden soup, and it?s disgusting! He then refunded my money with an apology under his breath. As he was getting my money, Nathalie, the person who rang me up, said, ""Oh, was this the Black Bean Soup? Yeah, he (some name) just told me we aren't doing it."" This made me even more upset because she didn't take responsibility for her actions and come get me to tell me; instead I spend more time waiting for my food, only to be disappointed.
Whoever is opening the store in the morning has failed to update the menu accordingly and has failed to give an update to employees as they check in to work. This is a horrible way to do business.
I am not happy with how the situation was handled and how employees here are, there are only about two employees at this restaurant who I look forward to taking my order.