Authentic, tasty, good food; exceptionally poor service
Parking is limited, ya gotta move carefully in the parking lot. Each of the 4 times we've had dinner, there's been a wait (good sign). Staff either can't/won't give good estimate of waiting time. Our 2 noodle dishes (Pad Thai and #43- a wholewheat noodle dish w/ asparagus-fresh, basil on a dark soy foundation) were real good. Veggies were fresh, good use of basil, the chicken was mostly breast meat- a well prepped. The mango sticky rice->dessert, was nicely presented. The 1/2 mango was fully ripe and the rice well-textured and laced w/ condensed milk.
OK- now we get to the service. It's ranged from lackadaisical to terrible- this evening. Our waiter made zero eye contact- not for 1 second. When he walked in our area (and when 2 other servers walked nearby) no one ever looked up- maybe they were studying the carpet. To receive water refills we had to ask 4 times- 3 different folks. We were not offered the condiment tray. When we asked for it, we had to ask 3 folks. One, a waiter at the next table who dropped a nearly-full rice dish on the floor near his guests, brought over a dirty tray at about the same time as a bus person found a clean one. Based on 4 visits, it appears that none of the wait staff has received ANY training in any type of customer service. I saw total indifference.
After we paid and the rest of my party left, I spoke to the person handling the money- that's normally an indication of some degree of trust. I gave him maybe 30 seconds of information- including that we all enjoyed our food. He asked nothing, showed no concern and merely replied ""OK."" As best I can tell, either this place has absentee management or they are so busy that they don't care if they alienate local customers.