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Casa Funeral

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Business Details

8

years

in Business

Hours:

Regular Hours

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Payment method:
all major credit cards
Neighborhoods:
Willow Glen, Drake-Fuller
Categories:
Funeral Directors, Funeral Information & Advisory Services, Funeral Planning

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Overall
Casa Funeral located in San Jo...

Casa Funeral located in San Jose at 593 Bird Avenue San Jose, CA 95125 is the ABSOLUTE WORST there is in this industry. Rude, pathetic, insensitive, This is a Third World Country Service...actuallly a bit worse because they lack respect. They run a very funny business. If you hire their services just expect the WORST...did I say the very worst. I would not hire them AT ALL. Save yourself the agony of dealing with them during these difficult times. They are disrespectful, and dishonest.



Casa Funeral es lo peor que puede haber en esta industria. Todo es tan ermetico son muy groceros, insensatos, pateticos. Te tratan como todos unos tercermundistas...mejor en otros paises no para algo en los Estados Unidos. Hagase un favor y no los use o si los usa espero lo peor,en unsultos y desplantes por su personal. FUE LO PEOR SON UNOS LADRONES empezando con los dos de las fotos en su sitio de internet.

Que Dios lo acompañe en los momentos mas dificiles porque estos tipos se encargaran de hacerlo sentir aun peor. De verdad deberian salirse de esto o recibir adiestramiento.



Att: Un dolido familiar.

claimed iconBusiness Response10/23/2012

Our overarching goal is to promote and maintain a level of service where our values and standards are upheld by our staff. We strive to maintain constant and high standards in our relationship with you, our client and their family members. When we fall short of that goal, Casa Funeral encourages their client-families to address service-related concerns before they become real problems, and certainly before they rise to the level of this review by not giving Casa Funeral the opportunity to remedy the situation. At times it may be appropriate to approach our staff directly with your concerns, providing them an opportunity to provide a better service. In the event that our staff is unable of handling the situation on their own, they are encouraged to consult their managers or supervisors or any resources available to them. Casa Funeral has a phone number to be contacted should your situation need to be addressed immediately and if called after office hours, a voicemail can be recorded so a representative can return your phone call. Nuestro objetivo general es promover y mantener un lugar de trabajo donde nuestros valores y normas se respeten por nuestro personal. Nos esforzamos por mantener normas constantes y elevadas en nuestra relación con usted, nuestro cliente y sus familiares. Cuando no llegamos a esa meta, Casa Funeral les pide a sus clientes compartir sus preocupaciones relacionadas con el servicio antes de que se conviertan en problemas reales, y ciertamente antes de que se eleven al nivel de una evaluación al no dar a Casa Funeral la oportunidad de remediar la situación. A veces puede ser apropiado acercarse a nuestro personal directamente con sus inquietudes, brindándoles la oportunidad de dar un mejor servicio. En el caso de que nuestro personal no pueda manejar la situación por su cuenta, se les aconseja consultar a sus gerentes o supervisores o cualquier otro recurso a su disposición. Casa Funeral tiene un número de teléfono para ser contactado si su situación debe ser atendida de inmediato y si llama fuera del horario de oficina, un mensaje de voz puede ser grabado para que un representante pueda devolver su llamada telefónica.

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Casa Funeral

593 Bird AveSan JoseCA 95125

(408) 239-4757

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