Posted: 11/12/2009Provided by Citysearch -
Very good spa for the South Bay area...the best I've found so far overall, but compared to a few I've been to in other states/countries, there is still room for improvement.
1) Great ambiance with classic European look and feel.
2) Very clean facilities. Very important!
3) Robes, slippers, and plenty of small amenities like combs, brushes, fruit, drinks, and other toiletries.
4) Other products available but I did not feel pressured to buy anything.
5) Quiet room for relaxing with recliners.
6) Professional staff and consistent and competent.
7) Monthly membership is great idea for those who use this type of service regularly, especially since it's located in Santana Row. Nice place to download and rejuvenate.
8) Spacious facility even when crowded.
9) Best time to go is M/T/W.
Suggestions for Improvement:
1) Provide small/medium/large sandals. My feet are so small that I trip on the sandals I was given. This is a safety hazard.
2) Provide a separate room for groups who want to ""chat it up."" There are alot of wedding groups here in the summer and they're annoying to the regulars.
3) Make the jacuzzi area more private.
4) More ventilation in the entire locker room/sauna/shower/jacuzzi areas. Very muggy!
5) Provide menus throughout the spa for a variety of healthy snacks and liquid refreshments. There is some availabe but expand selection.
6) In quiet room enable the dividing curtains to wrap around the recliners completely, so you can have complete privacy. Also, provide small reading lights for those who want to read a magazine, ect. The lights are too dim to read as they are now. Also provide noise cancelling headphones with music.
7) Put in a working fireplace in the main room and an aquarium in the quiet room. This would really enhance relaxation.
8) Use more meditative music.
9) Provide music menu for iPods in individual treatment rooms.
10) Reception area is too busy. Allow payment prior to service or in the salon. This process immediately takes away your relaxed state as you're leaving. Plus staff is usually busy, frenetic and not as accomodating as those inside the spa. The front desk is WAY too high and difficult to work over. It feels like a fortress! Sends a negative vibe for sure.
11) Provide regular discounts for non-peak days to promote attendance during the week, and reduce weekend traffic.