Good fast service. Alamo did not capture a small fortune on my debit card for security as other rental companies do, a huge bonus; they simply hold the total rental fee. For once I took out collision insurance, kind of got talked into it. But a black scrape mark turned up on the front bumper somehow . . . and no questions asked, did not have a last minute hassle with my own insurance deductable, etc. Got away very fast with no problems. One thing I did not like: they gave me a keyring with all three keys on it: two of the expensive micro-chip security keys and one normal key and the keyring WAS CRIMPED TOGETHER so that the keys could not be separated. And there was a tag on the key ring which stated "Average Key Replacement Cost $225." Go figure. That's 3x$225 if you lose the single keyring, and of course having the three keys together on a permanently locked keyring is useless for redundant access. They need to CHANGE THIS and I was tempted to rate three stars but I got over it.
We have rented from the Curtner location about six times now and have nothing but praise for everyone that works there, especially Don, their manager. They didn't have the car we wanted this latest time so they gave us an upgrade and it was great! We wouldn't go anyplace else as they also pick you up and drop you off and customer service is top-rated.
I really appreciate the customer service I have received from Enterprise Rent A Car at 3581 Stevens Creek Blvd., Both Brians and other agents have provided excellent service each time I rent a car. The gentlemen who pick me up have quite nice too. I have been renting from this location for 3 or 4 years. I am really satisfied. Lady A