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Business Details

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Phone: (415) 752-8375

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Potrero, Central East San Francisco

Skates Dotcom

Skateboards & Equipment, Skating Equipment & Supplies, Sporting Goods, Surfboards

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Misleading shipping times and stock availability!

I ordered 2 pairs of skates 9 days ago, they've collected my money but is telling me they don't have available stock. When asked for a date, was told they do not have the skates now and can't ship immediately. The only solution they had for me is to change my skates or refund me. And since I refuse to change my order or get a refund, I just have to wait. Their website lies, it states availability as usually ships ... view more

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Do not order from this company!

I wish I had not ordered from this company and I would give them a 0 if I could. Their shipping times are misleading (aka wrong) on their site. Things do not ship out in the 'possible' time frame indicated. Also, when I called to check the status on my order, I was told it had shipped and so they could not change the shipping address on the package. This turned out to be a lie since I did not receive a shipping notic... view more

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Do Not Buy from Skates <dot> com - Buyer Beware</dot>

You are forewarned do not purchase anything from this company. They are absolutely horrid to deal with. I purchased skates for my 6 year old on April 20, 2011. They came in broken. I called them immediately and and they asked if I could send them pictures because they are unsure how to handle the situation. It took many calls to finally reach someone and make sure they reviewed the my order and the problem. ... view more

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Skates dot com - where customer service is dead!

STAY AWAY! Every negative thing other reviewers has said about skates dot com here and on ResellerRatings is true. In the span of four days I experienced a rude customer service rep (who didn't care enough to get my address correct but refused to confirm my address and payment info with me), a supervisor who didn't give a damn about my complaint, and the wrong skates delivered to me--plus the supervisor made it sound... view more

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Excellent Customer Service!!!!

I needed a quick turnaround on odd sized skate at the last minute, and they ripped their warehouse apart to find it for me, and get it shipped to me in the 11th hour. That make me want to be a repeat customer. When their was a product issue (missing insoles once the package arrived) their customer service in rectifying the issue was PHENOMENAL. That cemented that I would be repeat customer. If I could give mo... view more

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I needed a specific skate for my Daughter's competition and the staff of Skates were extremely helpful and courteous! I had no idea what type of skate was best and Richard Humphreys was able to explain to me exactly what I needed. The shipping was also very prompt. Thanks again guys!

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Buyer Beware of Skates

Don't buy from this company. Make sure you take a picture before you send an item back, they will cheat you the shipping cost even if they refund you for the product.

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BUYER BEWARE! READ THE RETURN POLICY CLOSELY! \r \r Timely shipping however poor customer service after the sale. Call the new sales line to get help. It is buried under the help link in the corner of the page. \r \r If the skates don't fit, they will take them back. BUT...You WILL PAY shipping, you WILL PAY restocking and there on NO EXCHANGES. You will have to ORDER AGAIN, pay shipping if applicable, and wait ... view more

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Worst place to buy stuff on line.

Skates dot com is not a good place to buy.\r They brag about being a client driven store, but the truth is that once you buy something through their web site, everything changes. They have the worst service I've ever seen.\r When I asked for an exchange (the size was wrong and I didn't blame them for that, they just ignored me), they refuse to change for another pair of skates, besides they wanted me to pay for sen... view more

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Do not buy from skatesdotcom.

There are better, more reliable sites from which to purchase your skates, which will not rip you off like skates dot com, They will not refund your money if there is a problem.

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520 De Haro StSan FranciscoCA 94107

(415) 447-1800

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520 De Haro StSan FranciscoCA 94107

(415) 447-1800

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