Terrible experience and unfair customer profiling.
I had arrived at the center to know about the lease options for different vehicles and test drive them if possible. I had to wait for 20 minutes to meet the salesperson I was supposed to. After 20 minutes they send someone else to help me out. With him it's starting from square one again. He says he requires a bunch of documents to verify my credit score. I told him that all this could have been sent through email and that I already...view more did some of the process with another salesperson.
Later when I was leaving the place disappointed, I eventually meet the salesperson I was supposed to; the experience was worse. He blatantly told me that he did not like wasting time with me because he felt that I would use any quote information to go to another Honda sales center in the city. This was absolutely not true. It was very disrespectful and a total waste of 90 minutes for me.view less
San Francisco HondaAdd to mybook
- BBB Rating:
- General Info:
- San Francisco Honda is a family-owned Honda dealership that was founded in 1971. It is located in San Francisco. The dealership offers coupes, sedans, sport utility vehicles, hatchbacks, vans, trucks and convertibles. It offers various models of Honda that include Accord, Civic, Element, Fit, Odyssey, Ridgeline and Pilot. It also provides Honda certified pre-owned vehicles. The dealership offers vehicles of several other brands, such as Chevrolet, Nissan, Cadillac, Volkswagen, Ford, Toyota, Subaru, Acura and Lexus. The company s service department provides vehicle repair services and also offers online payment options. San Francisco Honda's parts department provides original parts of Honda. The dealership additionally offers finance options for customers.
- Payment method:
- check, amex, all major credit cards, debit
- Southeast San Francisco, South of Market
- New Car Dealers, Automobile Body Repairing & Painting, Auto Repair & Service, Used Car Dealers, Tire Dealers
- Other Information:
Parking: Lot, Free
Wheelchair Accessible: Yes
Terrible experience and unfair customer profiling.
Thank you for the worst customer service I even experience with your sales director "MARK".
Mark called me on Friday twice and said he had reserve the car (got the key) for me since I already turn in all the credit information and got approve by Honda. So we made the appointment at 9:00 am on Saturday. Then he called me at 8:10 in the morning (Saturday) and asked me to come in early to get the car, As I'm on my way at 8:20, he text me back and said sorry and all the car...view more were sold.
So if it's a first come first serve, why he ask me to turn in all the credit information on Friday? Why do we need to make an appointment? What's the point to make an appointment? Why he lied to me and said he got the car for me on Friday? As he called me on Saturday morning, I already told him I will come early!
I'm sure I will file a complaint with Honda corporation.
Sales Director??!? You can't even be a salesperson. WHAT A JOKE!
After I texted him saying I will file a complaint to Honda corporation, he responded "be my guess"view less
I just wanted to send a brief message my Taffeta White 2011 Honda Pilot EX-L
is running to perfection. not to mention the good deal they have given me.
Its not often that one can do business with a car dealership that actually lives up
to their reputation.
I'm happy to say that Jose Hangad and the Staff of SF Honda have done just that.
Its been a real pleasure doing business with you all. Your knowledge,
professionalism, suggestions, support, etc. has far exceeded my
expect...view moreations. Moreover, your accessibility and willingness to help during
and after my transaction is very reassuring.
Thank You So Much Jose Hangad, I am so impressed by your customer service and helpful attitudes
It has meant so much to me!
Driving from Camarillo , CA to San Francisco, CA is well worth it Thanks againview less
I live in San Francisco, and had tried to avoid the car-thing until I had no other choice (my third child was in-the-oven). You always hear about how much it is cheaper to buy a car in the boonies, so I was dreading the trek out to Livermore or Fresno - no worries though, I had only to walk a few blocks from my loft: these folks at San Francisco Honda are just as competitive with their pricing. Plus, the experience I had with my salesman - Chris Kenyon - felt more like talking with ...view moreone of my roll-dogs that I cause damage with on the weekends than someone trying to sell me something. He accommodated my odd schedule, found the exact car (Honda Odyssey) that I wanted, and I felt that he was so cool that, even if I didn't buy a car from him, he was totally cool with it, as if he could wait another 10 years so that I could swing-by and, maybe, I could buy my next car from him. Negotiation tends to be easy with these kinds of folks because you come to an agreement knowing that the transaction was based more on trust than a one-time zero-sum exchange; and trust me, I did my pricing research. Either he is an amazing salesman, or just one of those guys you prefer to deal with because he doesn't seem like one. May future car salesmen take the mold of such an individual.view lessProvided by Citysearch
While waiting for have minor work done on a Honda, I wandered over to the new and used car sections. Here before my eyes was a fairly rare Acura of the 2005 vintage. After a short time, as looked the car over, a pleasant sales guru, Mike Doerner, came over and after a discussion about the car I told him I was interested. We had it checked at an private auto shop for problems, most of which were addressed by the repair section of the dealership. All the records and Carfax were presented...view more, and with the help of the Used Car Manager, Igor Sosensky certain promises were made to deliver other items (wheel locks, manual), all of which were done in a timely manner. The deal was done. I must point out the purchase of this used car came with less problems than the purchase of a new car. The staff made the entire event as smooth as possible. Keep up the good work.view lessProvided by Citysearch