I called Robert's Plumbing for a clogged shower. Robert told me he could be over between 9 and 10 that same day. At 9:10 he was at my door! Aren't plumbers supposed to be late? He came in, equiptment in hand, wrote up an invoice for the amount he told me on the phone. Before long the clog was taken care of , he cleaned up leaving no mess and was gone. That was easy, even gave me a coupon for 10% off any future call.