Write a Review

In mybook® Food Collection (edit)

Added to your food collection.
Removed from mybook!

We took this business out of your food collection.

Date

Time

Party Size

Book a Table
Business Description
We do one dish exceptionally well--prime rib. House of Prime Rib sprawls over five rooms with comfy banquets, spacious tables, and fireplaces. There are two fresh fish dishes on the menu, but we have been known for fine prime rib since 1949. Gift Certificates available by phone or in person.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Services/Products
Please Visit Our Web Site For More Information
Payment method
discover
Price Range
$$$
Neighborhoods
Northeast San Francisco, Polk Gulch
Other Email

Social Links
Categories
Steak Houses, Cocktail Lounges, Restaurants
Other Information

Parking: Self

Wi-Fi: No

Bike Parking: No

Attire: Casual

Cuisines: Steakhouse

Alcohol: Full Bar

Takes Reservations: Yes

Outdoor Seating: No

Banner

Coupons

No coupons available at this time.

Reviews (1513)

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Edited: 02/04/2017
Overall

I'm not usually a fan of red meat, but I'm definitely up for a slice of Prime Rib one in a while. With ALL the hype of HOPR my friends and I decided to go and check it out.

Our experience from the host, wait staff, and quality of food was great. We were having a wonderful experience UNTIL.... I fell and slipped in the bathroom bruising my hip, right knee, and finger. Hopping back to the table, I told our waiter. He informed me that "They just mopped the floors in there." (There were no caution signs indicating a "wet" floor.)
He quickly informed his Manager Scott Christopher who apologized and asked me if I wanted another DRINK?! or a DESSERT?! I declined... He gave me his card and said "Come back again and show me my card, I'll comp you a drink or something." REALLY!!??? Walking from the table to the front door, I noticed that my hip was hurting. I informed the hostess of what had happened and she said "Yeah, our floors are slippery." She calls the manager Scott Christopher,
thinking that all I wanted to do was inform him of this, he yells,

"CALL THE AMBULANCE! CALL THE AMBULANCE!"

Then looks at me and says:

"I don't know what you want me to do for you, don't get mad at me. You want me to call an ambulance?!"

All the while, there were customers everywhere and employees just starting at my friends and I. I was feeling bruised up, not in any way, shape or form needing an AMBULANCE!!!! My friends persuaded me to inform the manager as a precautionary measure. Feeling extremely embarrassed, and belittled I didn't say a word and left.

I'm writing this review the morning after this happened and I'm still in shock of what happened last night. I obviously didn't want anything comped or extra as I refused it and feel that out of courtesy I should have been informed that the situation of the slippery floor in the bathroom was resolved and taken care of.

The Manager Scott Christopher was extremely RUDE, unprofessional and condescending. This is not the type of customer service I would expect at a restaurant of this caliber. THIS SHOULD NOT HAVE HAPPENED!! I will definitely contact them if my symptoms/bruising worsen. I will NEVER dine here again!

Edited: 12/22/2016
Overall

I haven't been able to see San Francisco, one of my favorite cities to visit, in over 13 years.

But this is the best Prime Rib and Salad in the World!!

10/06/2016

Overall
Atmosphere
Food
Service

For me, it`s one of the best ribs in town, I give thumbs up.
The atmosphere is something. Thank you.

05/18/2016

Overall
Atmosphere
Food
Service

I will give thumbs up for their pulled burgers because its super tasty! Definitely my favorite! Thanks

02/23/2016

Overall

Love this place awesome ribs. Everytime i visit san francisco i make sure to visit this place.Love it!!

05/08/2015

Overall

I visit this restaurant from time to time and the level of their service improves a lot. The staff are corteous and kind. I also love that the serving time is fast.

05/08/2015

Overall

The menu is great and the waiting time is accpetable. I would gladly bring my friends here. I'm sure that they would love it here too.

We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback