I have rented from Hertz a few times and use to always enjoy the service and the selection of Cars. However, This time around I actually went through Hotwire and was lucky enough to get Hertz, or so I thought.
I felt like the bastard child for using Hotwire. The counter person never once said hello, no greeting, a simple hi would have done nice. It says in there policy "Hertz is committed to providing our customers with the highest level of service"
That's not what I experienced.
The car i was given to rent was suppose to be a Kia rio or similar. What I received was a beat up Yaris which was so uncomfortable. the engine was slipping/bucked every so often and smelled like an ashtray with Vanilla spayed over it.
returning the car was easy enough but the attendant just wanted me to log on and give her a good review for giving me a receipt.
I'm seriously disappointed in Hertz this time.