I've had several bad experiences with Hertz at this location over the last few years. I'd arrive, the 'guaranteed car' wasn't available and I was directed into the Gold office, waiting in line forever to be offered another car, sometimes for more money. Grrr! This happened several times. Sometimes I paid the money, other times not. The real frustration was the delay. I felt they owed me an upgrade for waiting, etc. As with many Hertz experiences recently, I'd get in a car, turn the key to find the car had very high mileage for a rental car, stains on the seats - a beaten-up car. I'd walk back in and ask for a different car, or throw-up my arms and drive off. I stopped using Hertz because of it for a while. This coming from someone who had rented cars for what amounted to months of use every year. This time the car was okay but very basic spec with no parking sensors, etc. and pretty worn out. Service was okay but is this what I expect from Hertz? No. I've written. Response? No.