Posted: 8 days ago
Monster line--was directed to the kiosk for video service, which is ok, but then spent five minutes waiting for video CSR to reboot. Then he informs me that I should have gone to the Gold desk and refuses to process my reservation! Went downstairs to Gold where there is another monster line and then am told because I booked on Priceline, I don't actually have Gold status. Then was "upgraded" to a larger car I didn't want--bad gas mileage and hard to parallel park in SF. Entered rental car facility at 11:45, left at 1 pm. Really not a happy experience. Only good things were the price was good and the return process was great.