I rented a car a couple weeks ago for the weekend. While waiting in line to confirm my reservation, a manager asked me if I already had a reservations confirmation number and if so I could use the Kiosk machine. He was very helpful with guiding me to what I needed to do. Very impressed. Then when I went to pick up my car, I was advised to wait for a Rep to come meet me, a young lady representative came to me, asked my name and walked me to the available car. I rented a compact, however they did not have any compact cars available, so she said that she can upgrade me to the next size up free. I took the opportunity. I had a Chevy Malibu. Great car, it has awesome gas mileage and it super comfortable. Overall experience with Enterprise was super awesome. It was nice to be treated with VIP status. :) I recommend renting from the Enterprise SFO Arpt location and I will definitely choose Enterprise again in the future when renting a car.