I am a landlord that has the mechanical ability to do a great amount of my own work and understand all of the plumbing, electrical and roofing. I have gotten to the level that I don't and hire others. I think that the previous rating is bogus. I don't care if it takes 5 minutes or 1 hour. As long as they know what they are doing and get it right the first time I am happy. They are not a None Profit. Their expenses continue as long as they do their work and there has to be a minimum. I had a control board go out in a boiler in an apartment building on a Saturday and called them, they were out in 1 1/2 hours, diagnosed the problem went to their shop picked up a new one and the total bill for after hours and parts was $500. In my world that was cheap. The previous rating says that the charge for certifying the back flow protector was too expensive because it only took 5 minutes. Nobody charges by the hour for this work, they charge a fixed rate for it like everyone. Some people want everything for free and that is not realistic. Don't complain if you can't do the work.