12/06/2005Provided by Citysearch -
The waiting lines at the banks in general have gone down with the exception of Murphy's law that just when you arrive the lines are long.
Reasons: Banks have eliminated the number of tellers even though the number of teller windows are unchanged
Second, many people lack facility of direct deposits
Third, banks are doing two things that could be avoided during the teller process. One is check approval above a certain amount needing management approval. Two, banks are busy printing receipts of transactions instead of asking the customer if they need one.
Fourth, the drop box facility is almost gone due to liability and added expense and so the lines increase when people receive hard checks.
Other: Banks do not share times of high and low traffic to help customer plan bank visits. Sharing data and understanding what the customer wants are key to the great waiting line experience.